Refund Policy
StatSniffer (The Lab), operated by Data Dog Picks, provides immediate access to digital analytics tools and model outputs.
Because access is granted instantly upon purchase, the following refund terms apply.
1. Digital Product Nature
StatSniffer is a digital analytics platform.
By subscribing, you acknowledge that:
- Access is granted immediately
- Digital services are considered consumed upon access
- Model outputs and projections are delivered in real time
As a result, all subscription purchases are final unless otherwise stated below.
2. Monthly Subscriptions
Monthly subscriptions:
- Bill automatically each month
- May be cancelled at any time
- Remain active through the end of the current billing period
No refunds will be issued for:
- Partial months
- Unused time
- Dissatisfaction with model performance
- Betting losses
Cancellation prevents future billing only.
3. Annual (Yearly) Subscriptions
Annual subscriptions:
- Bill once per year
- Provide discounted long-term access
Because immediate digital access is granted:
- Annual subscriptions are non-refundable
- No prorated refunds are provided
- No partial-year refunds are issued
Please ensure you understand the commitment before purchasing an annual plan.
4. Billing Errors
If you believe you were charged incorrectly, contact:
lab@statsniffer.com
For fastest resolution, contact support within 7 days of the charge date.
We will review billing concerns in good faith.
We typically respond within 1-2 business days.
Verified duplicate or technical billing errors may be corrected at our discretion.
5. Account Termination
If an account is suspended or terminated due to violation of the Terms of Service:
- No refunds will be issued
- Remaining subscription time is forfeited
6. Payment Processor Disputes
Initiating a chargeback or payment dispute without first contacting us may result in:
- Immediate account suspension
- Permanent loss of access
We encourage users to contact support before filing disputes.
7. Modifications
We reserve the right to update this Refund Policy at any time.
Continued use of the Service constitutes acceptance of any changes.